How to capture the real process of your best salesperson and apply it to the entire team, with the real case of Revel and their documented results.
How do you clone your top salesperson's process? You don't clone the person; you capture how they actually work (what channels they use, how long they wait between attempts, what they say in each message) and turn it into rules that the whole team follows automatically, without depending on that person being available or on the rest of the team having "the same talent."
In almost every sales team, there is one person who visibly sells more than the rest. If you ask them how they do it, the answer is usually vague: "I have a feeling," "I push a bit harder," "I know when to text instead of call." That knowledge is real, but it lives only in their head. If they go on leave, change teams, or leave the company, it goes with them.
Why "having the team learn from the best" almost never works
The usual response is to organize a shadowing session, a meeting where the top performer shares their method, or a document with the ideal process. The problem is that this type of training captures the version the person thinks they follow, not the one they actually follow. The exact timing between attempts, the real order of channels, or the specific message sent at each step is rarely explained with that precision in a meeting. This is not a problem exclusive to sales: according to SHRM, only 9% of companies feel truly prepared to preserve an employee's knowledge before they leave.
How Clone Your Salesperson works in Vixiees
Vixiees' Clone Your Salesperson feature solves this differently: instead of asking the best salesperson to explain their process, it observes it directly and turns it into system rules.
The real process of the salesperson who converts the best is studied: what they do after each call, how long they wait to retry, what channel they use, and in what order.
It is converted into system rules: number of attempts before giving up on a lead, channel and contact sequence (for example, WhatsApp after the second call), waiting time between attempts (for example, 48 hours), and the message content at each step.
It is automatically applied to the entire team: the salesperson opens the screen and sees only one thing—who to contact now—without having to decide on the channel, calculate the waiting time, or remember to retry.
Managers can adjust the rules later (times, messages, channels) without relying on technical support.
The actual implementation takes between 7 and 10 business days from the moment the process is studied until it goes active for the entire team.
Real case: how Revel onboarded new sales reps 3 times faster
Revel is a Spanish car subscription platform. Before Vixiees, each salesperson used their own criteria to prioritize and follow up on incoming leads, without a unified view of the pipeline across teams. Leads went cold when calls were delayed by a few days, and each new salesperson took 5 to 6 weeks to reach an optimal closing rate.
Revel's page does not mention "Clone Your Salesperson" specifically, but the result they publish is exactly what this feature solves: 3 times faster onboarding for a new salesperson, with the label "defined and replicable process." Within the overall results of their implementation with Vixiees, they also document a 42% reduction in lead response time.
Metric | Before | After |
|---|---|---|
Process of each salesperson | Each with their own criteria | Single, defined, and replicable process |
Onboarding a new salesperson | 5-6 weeks to reach optimal rate | 3 times faster |
Lead response time | N/A | -42% |
Data reported by Revel. See the full Revel case study →
When is it worth cloning your top salesperson's process?
Small team: the top performer themselves can closely shadow each new colleague; the difference in results is still managed manually.
Growing team, with frequent new hires: according to HubSpot data collected by Xactly, a new salesperson takes an average of 3.2 months to reach full productivity; this time is repeated with every hire if the process is not defined from day one.
Team where the best salesperson holds critical knowledge: if that person leaves, changes roles, or simply goes on vacation, the rest of the team continues selling using the same process, rather than relying on each individual's memory.
Does your team depend on your best salesperson always being available?
Clone Your Salesperson is the Vixiees feature that turns the real process of your top-selling salesperson into automatic rules for the entire team, without relying on meetings, PDFs, or that person never being away.
Learn about Clone Your Salesperson →
Written by Alex Sánchez, co-founder of Vixiees.
Keep reading: Live sales call feedback, the On-Board Coach feature that corrects a salesperson while they are on the call, not after.
Expert opinion: the common mistake is to treat the top seller's knowledge as something passed on by talking, in a meeting, or a document. The real lesson from the Revel case is that the problem was never a lack of training; it was that the process lived in one person's head and not in a system that enforced it equally for everyone. Turning it into automatic rules is what truly allows a new sales rep to perform close to the level of the best from day one, not a longer shadowing session.
